Privacy Policy

GR Coatings & Waterproofing (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

1. Information We Collect

We may collect the following personal information when you use our website or contact us:

• Full name
• Email address
• Phone number
• Physical address (if provided for quotes or services)
• Any information you submit via contact forms, email, or WhatsApp

We do not intentionally collect sensitive personal information.

2. How We Collect Information

We collect personal information when you:

• Fill in a contact or quote request form on our website
• Contact us via email, phone, or WhatsApp
• Interact with our website (through cookies and analytics tools)

3. How We Use Your Information

Your personal information is used to:

• Respond to enquiries or quote requests
• Provide painting, waterproofing, or coating services
• Communicate with you regarding your enquiry or project
• Improve our website and services
• Comply with legal or regulatory requirements

We will never sell, rent, or trade your personal information to third parties.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality and performance
• Analyse visitor behaviour to enhance user experience

You can choose to disable cookies in your browser settings, but this may affect how the website functions.

5. Sharing of Personal Information

We may share your personal information only when necessary:

• With service providers who assist us in operating our website or business (e.g. hosting providers), under strict confidentiality
• When required by law or regulatory authorities

All third parties are required to handle your information securely and in compliance with POPIA.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Loss
• Unauthorised access
• Misuse
• Disclosure or alteration

While we take every precaution, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and business requirements

Once information is no longer required, it is securely deleted or anonymised.

8. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Object to the processing of your personal information
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.

11. Contact Us